Covid 19 Policy
Here at Nettlecombe Farm, we have been working extremely hard to ensure we are able to open safely when the Government restrictions are lifted. We are doing everything that we can to put our guests, staff, and animals first when it comes to safety. We are a small business and are very grateful to all our guests who have been enormously supportive in what has been an extremely difficult time for the hospitality industry during the pandemic.
In the event of national or local Isle of Wight lockdown, we will allow you to move your booking to another date of your choice which will be advised by email. If you are booking a different week / month in the following year than the original week or month you were booked into, then any extra in price will need to be paid for (or refunded to you).
If you need to cancel your booking due to any other reason including someone in your party testing positive or needing to self-isolate, we will do our very best to re-sell your holiday, but our normal cancellation terms and conditions will apply in this instance.
We strongly recommend that all our guests take out personal travel insurance.
If you have booked a ferry, then please contact the ferry company directly to cancel or amend your booking.
COVID 19 Safety at Nettlecombe Farm:
We are going over and above to ensure we keep you and your family safe during your visit to Nettlecombe Farm. We have worked hard behind the scenes and are pleased to say we have received the Visit England Good to Go Kitemark. https://goodtogo.visitbritain.com/discover
In line with Government guidance https://www.gov.uk/coronavirus we have completed and regularly review our risk assessments to ensure the farm is safe for you and your family to visit.
We are continuing to follow all Government guidance issued and are working closely with our partners at the Isle of Wight Council and Visit Isle of Wight to ensure we keep the island safe to visit and our local hospital does not become overwhelmed during this pandemic. We are following the IW charter to provide a safe place for you and your family to enjoy your holiday.
What we are doing to keep you and your family safe:
We are regularly reviewing our risk assessments in line with Government guidance and guidance from The Professional Association of Self Caterers (PASC). QR codes are displayed in all our key areas to ensure guests and staff can use the Government Track & Trace system.
Cleaning cottages and key areas on site:
All frequent touch areas and surfaces will have been wiped down with virucidal disinfectant.
All our cleaning staff have been provided with PPE, facemasks, gloves, and all products required to ensure a safe changeover for guests and our staff. Additional cleaning protocols have been put in place to allow for extra processes during changeover.
We have removed all guest books, comments books and shared items in the cottage to minimise cross contamination and spread of infection. We are in the process of preparing our new online digital guestbook.
Arrival and Check In:
We have introduced a self check in system, and we have extended our arrival times to allow for additional cleaning to be carried out in all key areas and cottages. There are no early check ins or late check outs allowed - 9.30 am check out and 3pm check in. All our guests will be emailed details of how to check in and arrival information.
All food home deliveries are encouraged during your stay and we have some lovely local suppliers that can offer this service for you …. …. https://nettlecombefarm.co.uk/blog/233/Deliveries_to_your_Holiday_Door.php
To keep staff safe and minimise risk please could we ask on departure that you strip all sheets, duvet covers and pillowcases from beds (even unused beds) and towels but leave mattress and pillow protectors on the beds. Put them into the laundry bag(s) found on the coat hooks by the door and drop your laundry bags to the ‘Dirty Laundry’ shed outside the laundry room.
Take all feeding buckets to the laundry shed and leave in there.
Empty the bins into the red BIFFA bins near the main courtyard.
Remove all food and personal items and leave the windows open unless it is raining.
Our play areas are open during your visit.
Guests are encouraged to use the hand sanitiser provided during a visit to the animals and play areas.
These are open to all guests, we have increased our number of animal keepers so that we can offer 2 separate tours if there seems to be a lot of guests attending the tours.
What you must do to keep us (and the Isle of Wight) safe:
Please do not travel to the Isle of Wight if we are in full lockdown or if the tier system is reinstated and you are coming from a higher tier than that of the Isle of Wight.
While it's not a legal requirement to wear masks in shops, please check the signage on all local businesses before entering and wear a face mask if requested to.
Keep washing your hands and use sanitiser where it is provided.
Place all your litter in appropriate litter bins.
If you feel that you may have symptoms, isolate, get tested and tell us immediately. If your test result is negative: continue with your visit as planned. If your test result is positive: arrange to return home. Do not stay to await your results if they have not arrived by the time you are due to leave. If you need further health advice call 111 or a GP. If you are unwell and cannot return home, you will be expected to pay all costs to us for your period of recovery or quarantine.
We do hope you are able to visit us soon and if you have any questions please do not hesitate to call the office on 01983 730783 or email us at email@example.com
Josie and the team at Nettlecombe